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That has not happened here yet, but with our luck it won't be long. I guess we are going to have to follow Sam's lead and have club carwashes so we can have a little control.

I have put two "NO CELLPHONE" signs up in each bay so that no matter which way they enter the bay the sign is right outside the drivers window. It doesn't help much. I have tried all kinds of things, I have looked for a device that would kill their cell phone signal that I could operate myself...

I would look for an air leak on the inlet side of the pump. With the pump off start at the inlet of the pump and look for even the tiniest of water leaks. It can also be the seals of the pump itself if you find no leaks in hoses or fittings. This usually presents itself as dripping water from...

This problem has been getting worse and worse. People come into our bays to talk on their cell phones. I guess it is the shade they are seeking but I really don't know. I do know that the carwash can be lined up and they pay no attention to what is happening behind them nor do they care...

Earl, looks like you were right. When we tried to get him to send us a copy of his statement he couldn't. He said it was a statement that came on his phone and that now it was cleared off. This happens all the time with the exception that most people know whether they are looking at an alert on...

I would like to note that when that gift card was used and we got that chargeback I was curious about the logic involved. Our preauthorization was initially set at $10 and there were many charges that exceeded the $10 preauthorization but did not create a chargeback. It appears that if the...

Our preauthorization amount is $22. Our start price is $3. Our max charge at this time is $16. I have not had any more chargebacks since I made this change. I have had a lot more cussings.

Earl thanks for the advice, but we have experienced that many times and it is one of the first things we ask. It has caught my eye because it has been a month also since he made the purchase. We have been cussed many times for the authorization amount. Ours is higher than normal because we had...

We are working with a customer who says his cc statement has a charge on his statement equal to our authorization charge. The authorization amount exceeds by triple any amount spent by this customer all the way back to 2016. I will let everyone know how this turns out. His last wash was March...