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Had a customer claim we scratched his rims on his 2013 Kia Optima. I reviewed his video and sure enough the wheels come in fine , he enters the conveyor cleanly and there is no apparent reason for the damage. I checked my conveyor up and down and see nothing. So I call the dealership and...

Anyone had any issues with Peco (or others) dryer housing splitting or cracking in the "V" where the air chamber comes down?

Anyone else get burned by the invisible reviewer? I have, on two occasions, tried to be proactive about negative reviews posted on line. Both times it turned out to be a circular no win situation. I try to find out if the person told an attendant at the time that he was dissatisfied, he says...

Have a continuing problem with replacing motors in our JE Adams vacs. Have tried different brands but still the same result. Any ideas?

Many washes are being built with a separate room, or drying chamber, for tunnels. Can you see any benefits to this? How close to the dryers should the wall be? We have a problem with the wind blowing everything around and thought this might help.

We installed an AquaMizer 3000 reclaim when we started 4 tears ago. Paid 40,000 for it. Was told we "needed" it from equipment rep. Turned off last year and water and electric has not changed. Would like to sell and was wondering what the used market is for car wash equipment.

Have EE tunnel and use ICS computor equipment. Would like to use their RFID but cost prohibitive. Anyone using ICS and another brand for RFID?

Want to cover exposed gray brick walls. Any alternative to Extrutech, or are they the best bet. Thanks.

We are trying some QualChem products in our EE tunnel. Product works well and seems to have a good cost per car, but using the ultralean tips, we have an on going problem with clogged tips. Anyone have any ideas?

Was just told by ICS that the touch screen function on our auto sentries was not functioning. Anyone heard of this problem or issues?

We are ready to institute our unlimited wash programs, but was wondering is there a better time of year than another? Now, when we are going into our busy season, or spring to jump start the slower seasons?

Has anyone tried QualChem products. Was wondering what your thoughts were.

Besides the obvious (towels and a prep cart) what else do I need to have to add a hand dry to my EE. Is it better to get a commercail washer and dryer or can I test the waters with a home model? Or maybe an extractor rather than a washer like some of the detail shops I've toured? Microfiber...

Any info on rfid would be appreciated. Anyones better than others. We use ICS computor system. Worth the cost?

Our wash is going on four years old and some of the cloth is showing wear. Any pros and cons for cloth vs. foam. Would like to switch to foam. Any suggestions on who makes the best foam? We use Peco, would any other work?

I just did a quick study of my packages. Roughly 45% of my customers use the $6; about 30% get the $8; 15% the $11 and 10% the $14. I'd like to move the bottom package people up. Is it add-ons, or realign package content or "extras" like air freshener on top package that moves them?

Just recently, our mitters have been damaging rear wipers and does not seem to have the same action it used to. Do these go bad or out of adjustment.

Anyone have any experience with Warsaw Chemicals?

This week has been a full moon of oddities. Several times in one day we have had customers get one or two rollers between their wheels. One can pull the car if you leave extra room but two will lock up the conveyor trap door on the exit and I feel it could break the chain. Is it better to...

After three years in business, we feel due to increased expenses we will have to raise our prices. Even if we go up one dollar per wash, we will be 25% below other washes in our area. Any suggestions on how to go about doing it. Notify or post the new prices or just raise them up?