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I get quite a few in the automatic. I can easily search them from my LPR and contact the customer. Unless they paid with cash then I have no way to find or contact them. The police use my wash so I just turn them over when one of them comes through.
When I first opened, people were constantly pulling up to the vacuums, unloading armfuls of trash, then going to use the vacuum and discovering they weren't free. They would leave without ever even looking to use the wash. Once they figured out I didn't have free vacuums, they stopped coming...
Call support don't use email. They emailed me and said it would be a couple of days, I then called and she fixed it in a few minutes while I was on the phone.
It's easy enough to cancel a membership and issue a refund to make a customer happy. If somebody doesn't want to continue their membership, that's fine I'd rather they were paying full price for their washes anyway. Keep them happy and coming back at full price.
They've called twice, both while I was busy with customers and couldn't answer, I returned both calls, but can never get an actual person on the phone. I left a message yesterday told them no cars had been damaged in my wash. If I ever actually talk to them, I planned to do exactly as everyone...
Anybody ever have this happen? Got a voicemail from Progressive Insurance this morning, claiming that a customers car was damaged on October 2. I have not been contacted by anyone claiming their car was damaged. Can't actually get a person on the phone when you call Progressive. Just curious if...
The all knowing Earl has spoken! The sky is falling and we'll all be sent to prison. If you know what's good for you, you'll bow down and obey your government overlords every whim.