Car Wash Forum

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  1. Kimberly Berg

    Air logic or Air shammee

    Duct tape looks so temporary & trashy. We secure with 4 screws. When a customer snags the hose it unravels at the boom. The hose is made of plastic & the weakest part. The boom won't fall.
  2. Kimberly Berg

    BBB Contacted me over Wash Club Memberships

    Take the high road & refund her money. You will have the LAST word & it will be a LASTING, POSITIVE gesture! $30 is not worth the negative energy & negative energy. B's like that will be %itching to any one who will listen. Kill her with kindness & it will take the wind out of her sail! 🙏🥰 ⛵️
  3. Kimberly Berg

    Coinless Mobile

    Thank you Mike for calling me to discuss and answer my questions! (y) :) Here's a quick re-cap so everyone can better understand: The solution EverWash is implementing on the Coinless app has already been in use at EverWash for 10 years. Every mobile device is a computer with a unique Device...
  4. Kimberly Berg

    Coinless Mobile

    Thank you Mike! I'm relieved to hear your company is taking this seriously and has come up with an urgent solution to fix this loophole! Is the Device ID their Cell Phone #?? How will this fix connect the user to their Device ID, so they can't keep using different (non-related) Cell phone #s...
  5. Kimberly Berg

    Coinless Mobile

    WOW OMG Holly!! You and Randy have EXPOSED a backdoor vulnerability with Coinless. SCARY!!! :eek: 😖 Please keep us posted on Randy's meeting today with EverWash/Coinless.
  6. Kimberly Berg

    Coinless Mobile

    Hi Randy, I'm glad you're meeting with EverWash tomorrow. They need to take this seriously! There must be more security in place, preventing customers from creating bogus accounts. Part of the problem is that when a customer creates a Coinless profile, the Verification Code is NOT texted to...
  7. Kimberly Berg

    Why do people hate Tokens SO MUCH?!

    We switched to high-security $1 tokens 10 years ago (2015), due to quarter theft. I was on-site a lot and once customers understood the WHY, they accepted them. It was NOT a scam or con-game! I was happy to exchange quarters for tokens or buy back any unused tokens. We went with two-tone...
  8. Kimberly Berg

    Sad, Sad day I.B. Washincars

    So grateful you're still with us! 🥰 Please reach out when you can and (have your wife type) and let us know if you need anything. We're a Car Wash Community of helpers, fixers and friends. Sending positive, healing thoughts your way!!
  9. Kimberly Berg

    Hamilton Bill validator repair

    Where are you located Tylersizemore5? I have Hamilton equipment too. I've been using X-Cel Electronics in Las Vegas, NV for 20 years. Dan Wesolaski is a certified Hamilton repair tech. Very knowledge, personal and helpful! I think he does a better job repairing validators and hoppers than...
  10. Kimberly Berg

    Air logic or Air shammee

    Excellent! We love to hear updates, see photos & celebrate your success!! 👏🤩
  11. Kimberly Berg

    Insights of a Sef-Service Car Wash

    Here's TAP TO PAY signs we use at our car wash... Did you know that by reversing the wires you can change the color of the STOP button - from GREEN to RED? RED made more sense, since psychologically RED means STOP. Reduced customer confusion for us!
  12. Kimberly Berg

    Air logic or Air shammee

    Who do you buy your soap from? Here in Northern California, my soap rep company contracts with a sub-contractor who installed the Diskin dryers for me. You can also hire a qualified & insured handyman / electrician to do. Follow the tips given in this Forum.
  13. Kimberly Berg

    Changing decals

    Lol! I think its really my EGO that enjoys replacing decals! It's cleaner than most cw tasks, I'm standing upright, no ladder needed & customers QUICKLY notice the improvement!! :love: How many times has a customer thanked you for emptying the trash, the vacuums, cleaning the pits, sweeping...
  14. Kimberly Berg

    Changing decals

    As already stated above, a heat gun works great! Be careful around plastic & electronics. Keep the gun moving. Heat can cause "spider" cracks in plastic. I really enjoyed replacing decals! I typically use just a heat gun, medium steel wool, Goof Off & Rubbing Alcohol. TIP: Adhesive chemicals...
  15. Kimberly Berg

    Crazy customer - now what?

    I know you have cameras and another job, it's a bummer you weren't able to see the 2 signs he posted and he didn't call! :( I don't think you would win in court. He was trying to be helpful. I had a similar experience at my SS wash. They fixed a piece of masking tape to the coin acceptor door...
  16. Kimberly Berg

    Crazy customer - now what?

    Do you have a phone number posted that customers can call?
  17. Kimberly Berg

    Air logic or Air shammee

    Hi Zathura 21, attached are 4 photos of my system, with Kleen-Rite part #s. You can order directly from Kleen-Rite at 800-233-3873.
  18. Kimberly Berg

    Air logic or Air shammee

    Lol! I dont think car wash operators can retire, we just become teachers for the next generation. What do you do with all your head-knowledge, experience, energy & time?? 😅
  19. Kimberly Berg

    Air logic or Air shammee

    I'll post more photos tonight, with Kleen-Rite 's part numbers.
  20. Kimberly Berg

    Crazy find

    On Christmas morning 2020, I found a bunch of high-quality ski boots & equipment in our trash cans. Some were brand new with tags. We thought it was odd, so called local police department, and set everything aside. Turns out everything belonged to a family on their way to the ski slopes. The...
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