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I have had returns stretch out for 2-3 years with them. Once they claimed I never sent the item back to them. Good thing I keep all my UPS tracking numbers.

Hardest - 2003 Futura Revolution. Easiest - Fragramatics Vacuums. 16 of them - 3 different types. Such a great product from a great company.

so I saw someone said to switch the word “Stop” to “off”. Just so you know, ours has said “off” for 24 years and we have lots of people turn it to off and just drive off. Even though we have major signage telling the customer to PRESS THE STOP BUTTON WHEN DONE. People are dumb.

Man that sucks. I have mine time out at 20 minutes ($17.50 max) and it helps people spend loooots of money in my bays. If they had to reswipe 3 times I think they would just figure they’d washed long enough and hang it up. But I have Washgear so I’m allowed to pick a fantastic processor and...

Washgear. I have yet to lose a chargeback (18 years) and they are few and far between. Getting to pick my own processor that is definitely NOT Worldpay (holy crap they suck!) makes a huge difference. I use TSYS and they are a piece of cake. All chargebacks get emailed directly to me, I send...

Always call Dave at DEMA when you have a question like this. He is absolutely brilliant. 800-325-3362

I know I’m late to the discussion, but definitely just buy the repair kit. I never even use the whole thing, just the seals and it’ll go 6-8 years before needing new seals again. Even though the cost savings it great, the biggest plus for me is NOT having to undo all the fittings to get the...

Personally, I’m not sure who is making the “best” tap, swipe, chip readers because all the systems I’ve looked at have features I hate. Being forced to use a crappy processor like Worldpay, no time stamp/bay # on transactions, our wash name not showing on customers statement, no preloaded gift...

I’m going to try using a debit card next time I fill up my truck.

That makes sense to me, but our car wash has a pre-auth hold every time someone slides a card in our self serve bays no matter what kind of card it is - debit or credit. This doesn’t happen with or in bay automatics of course since the amount of the charge is known at the time of card slide.

Second update. It’s been 4 hours and still absolutely nothing on either card from the gas station. However, two charges I have done since then, Home Depot and a grocery store, have pending holds. (Final update - never saw any hold on either account, just the final amount. I wish I knew how...

Two credit cards from totally different accounts

Update. I filled it up and saw no pending charge whatsoever after I slid my card. So then I wondered if maybe it just wasn’t going to do a pending hold on that card and I slid a different one and just put a tiny bit more in my tank to see what happened. Still no transactions visible on my...

That’s always been my experience. I’m going to watch close today though when I fill up

Interesting. I have never noticed it hold anything after my transaction was done. I actually need to fill up my truck today. I’m going to pay attention and watch it in real time to see what it does. If purchases were made on Sat and Sun, would the same thing happen? The hold wouldn’t...

You really make your own sausage? I’m lazy. Jimmy Dean.

That was epic That was so educational. Thank you for that. And I apologize for not reading your original post closer where you already stated you had ended that line. I am definitely clinging to the “old ways” because they were so user friendly and easy to operate. Change is HARD. It...

Thank you for stepping into the fray! Insight like this is extremely helpful. I know nothing about your industry, so from my perspective it looks like a cash grab. Please chime in anytime you can help educate us self serve operators. I’ve been told many times over the years by our processors...

The last time I had a Washcard system was from 99-06, so of course it doesn’t compare to todays systems. I’m curious how different the system you have been running since 2015 is from what they are currently marketing (the Tap and App). If you look back at my original post, does it do the 5...

David, give them a call and ask them about those 5 criteria. Please post back here what you find out. I had Washcards original system starting 20+ years ago. It was a great product with great service. I’m sure their service is still great, their new product just has virtually none of the...