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When mine was installed they told me it is best to keep the product and reject equal. You can turn the reject down but that will shorten the life of the membranes.
It's simple, people are trying to help you. Give them the information they're asking for and they can help, or keep being an ass and figure it out on your own.
I timed several customers, if they drove through the undercarriage and dryers like they should, my top wash is just over 4 minutes. One lady took over 6 minutes and only dried the hood of her car. the average time between wash starts was 4:15 to 4:30.
Around here, food trucks are big. If there are some in your area with a good following, have them park at your wash for a day or two. A Facebook page is a good way to post info and share to community groups.
My top wash is just over 4 minutes and gets cars clean. Over the winter, I had it down to 4 minutes because I didn't have to worry about mud and bugs. I wish I had made my bays longer with a separate drying area, that would help throughput a lot. The Petit is really easy to program all of the...
They don't exactly copy them, they make them as cheap as they possibly can with inferior materials. We had a genius purchasing agent a few years ago that made a great deal on 20 kegs of 3/8 Chinese bolts. The head popped off every single bolt at anything more than a half turn past finger tight.
The only issue I've ever had with the scanner is people holding their phone too close for it too scan. It doesn't work at all, or works iintermittently?
I use Blendco SuperSat in my bays and my automatic, I use the foaming ceramic in both, customers definitely notice. Self serve customer really notice hoe easy the bugs wash off after they've used it once. I have a couple of truck drivers who love how easy it is to keep their aluminum wheels...
I use Blendco foaming ceramic, it looks good going on, has a nice scent, and customers notice how easy it is to clean their car the next time they wash.
If you can get the old anchors out with out busting up the concrete too bad, you can redrill the hole and put in bigger anchors. You can also get good epoxy anchors and reuse the same holes.