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You are checking the right area with the level, but you need to do it with the reducer and shaft removed. With the reducer in place, you won't get an accurate reading.

I agree with Soapy. After you remove the reducer, put a level across the ends of that arm across the shaft slot. If they aren't level, it would put a load against that reducer flange when tightened, and could cause it to fail as shown.

Your Softgloss is already capable to support up to 2 off-board chem arches following the wash, as well as an RO arch. Just need to adjust some D-timers and change your arming bits. A rainbar will work well for RO, but to get good coverage on the sides, you will want some type of an arch rather...

With the codes you provided, 0102 is the sequence code, and that describes that the machine is washing reverse after detecting the rear tire with the photoeye. The code 1004 is a vehicle left early code, which usually indicates a loss of bayplate. There could be a couple of things happening...

Their manual shows an environmental controller, and the thermostat plugs into it. It also mentions that the 5A fuse on that controller is what is used with the heater. Sounds like you may have either a thermostat or controller issue. There is probably somewhere you can look in the programming...

We have an optional bug sprayer available for the Softgloss to spray a presoak to the front bumper cover. It's a small manifold with 4 nozzles positioned about 2' in front of the front bumper cover. The retrokit is P/N 26828-000. For machines with an FX2N PLC, it requires PLC program...

Sorry not to respond sooner, but have been out. For the 8124, that code is only generated when the PLC doesn't see the input from either the bayplate or backup photoeye while the machine is not armed. Most likely, these would generate due to being misaligned or dirty, but you could also lose...

If you reach out to our dispatch team, they can help you to setup an account, and we do have direct technicians in your area that would be able to help. Our central dispatch phone number is 800-289-7956.

If you can't get one, please PM me and I'll assist.

If one of the fans for either pair is lagging, I'd say that would be a place to start.

On a Thrust Pro, they should turn on in pairs. Tops, then about 5 seconds both sides.

Both top fans should start at the same time. If they aren't, you may have an issue with a bad contactor not pulling in. The left and right side fans start later, but also should start at the same time.

Loop detector and photoeye will function in the program similarly. If something is under the follower, we don't want to drop it on the hood or roof, so we wouldn't release the ratchet. If your loop is shorted, or your loop relay is bad and it indicates a vehicle presence, that would cause it...

It could be a number of things. Through the controls, there are 3 things that would prevent a follower from dropping. These include the follower no-drop signal from the activation system, the photoeyes not working thinking a vehicles is already in the dryer, and the follower flag switches...

The left and right top fans start first, and at the same time. If the flags do not provide the input to the PLC within 15 seconds to indicate the fan is up to speed, it will prevent the follower from dropping.

If you are talking about the black UHMW cam that is used as part of the arm tilt mechanism on the arm, that should be P/N 19667-000 (shown as item #30 on the attached print). If so, it looks like we have 3 in stock. Just call in to our parts line at 800-283-7956 and they should be able to...

I know you have had a few belts fail recently, but we've had great success since moving to the Kevlar. At your site, we found a couple of issues that were contributing to a bind as the top dryer and top brush were lifting. These were initially due to a bow in the track alignment about 8-10'...

If you go into the "maintenance mode menu", you should see an option for network configuration. This needs to be enabled. Link type should be "host network", then you will want to auto-install nodes, then do a reinstall nodes. You may also want to verify under coinbox setup to ensure it is...

The 2 digit code 15 indicates loss of RykoNet to the PLC node on the machine. It can indicate that either the CAW IV or the coinbox are offline, or both. If you look at the PLC node in the carwash control cabinet (small green box), do you you have a red, or green LED light. If red, it...

That looks like a Fleck 9000. Here is a manual.