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Hey guys, let me offer an alternative approach to looking at this. A big part of customer service is having the means to communicate to your customers. If a message to your customer is beneficial to them, then they will not mind getting that message. For example, we have customers that use...

Very nice, so this is a complete gut and install of all new hardware plus the door?

Wow, that is pretty clean looking.

Thank you!

Awesome! Thank you!

Do you have one of the IDX kits installed? Any pics?

I hope the following adds value to the forum and apologies to HeyVen for the post hijack: I have to admit that I am not familiar with the exact services that other companies are providing. At the end of the day the real question that needs to be answered is what service does the car wash owner...

Hello cleaning up mud, I have this one. Not sure if it matches your unit or not. Hope it helps.

MEP001, I have DM you to set up some time to discuss

Sorry MEP001, just realized that you were not the one that posted the original comment about the pricing concerns.

Well shoot, sounds like I need to fire my sales guy (me). Happy to walk you though the system. I think you'll like what you see under the hood. Let me know when you would like to chat. Don't want to turn this into an advertisement, but the way you described the program above, it seemed...

Why would you limit yourself? Don't want to come across as salesy, but don't settle...

Keep your wash super clean and inviting. Make sure your equipment is maintained and operates efficiently. Play on your advantages (24/7 operations, SS bays, multiple locations, convenience, superior services [cleaner cars],etc...). Get a loyalty plan going. Memberships are great, but you need...

Here is the hamilton manual for the Goldine ACW.

Sounds like this could be the issue. Have you checked the Synchronization switch? Not sure what IBA you are running, but depending on how your signal behaves, you may need to change this setting to match. Also attached the ACW4 manual from Hamilton.

Sounds like the paystation is holding the wash in queue and waiting for the wash equipment to indicate that it is clear and ready for the next wash. Does this happen every time? Have you checked to ensure the wash in use signal from the wash to the paystation is functioning properly. I would...

Here is the whole manual

From the LED7 manual:

To add to jubalr's comment above, you can build an excellent loyalty program that offers the customer savings without the risk of heavy users from the unlimited approach. If you look at the industry stats for the membership approach. The stats say to charge 2.3x your top wash level in the...

Hey Kimberly, Thank you for the great comparisons of the options out there for the industry. Please be careful with the statistics with regards to app ratings, these can be misleading. For example, the 128 reviews mentioned above is less then 0.2% of users, so very very small representation...