Power cycling is where you turn the power off for a few seconds and then turn it back on. When I do it, I will turn it off for about 30 seconds before I turn it back on.
Had a guy back in March who violated his monthly contract he had with us so we canceled his membership. He wanted a refund for that month, but we told him no because he violated his contract. He then became very rude and ignorant towards us. We asked him to leave but he refused to leave. We...