Recent content by sonicsoft

Anyone used his window cleaning system? If so please let me know your experiences with it.\ Is it worth it?

What's a reasonable protocol or policy to put into signage to protect us from the bs'ers without losing the good customers. I am dealing now with someone who washed his car two months ago and said we broke his sidemirror.

How long is your conveyor? Are you front wheel pull, or rear wheel push? Do you have UHMW on the inside guide rail?

Thanks for the reply. I've been having problems with GM cars, chryslers, and some others. I don't think my issues are related to yours.

Conveyors At least it wasn't someone leaving the car in drive and ramming into the car in front and then blaming the machinery. I had an insurance adjuster tell me that they hate getting calls about this type of situation because the customer is always 100% sure that they left the car in...

Don't know if you've been yet but Terrance is awesome and will give you the whole show!

So anyone that has read some of my other posts, they know in the past I was an ardent supporter of DRB Systems. My number one reason for having confidence in DRB Systems was their support staff, in the last three years I've felt their support team as eroded to a level of dismal. I've been told...

Benny Alford in Louisiana, who is credited with making Express Exterior popular, is also one of the first to do online aftercare on a belt. In fact he built the belt because he feared that the Express Exterior wouldn't make enough money. His version of the belt is a custom design from a...

Flex Visit Richard Sasso at Mr. Squeaky Car Wash, he seems to be doing it right, also call sonny's and ask for Anthony Analetto he has two washes I believe one is Flex Serve. If you make it up to VA then shoot me an e-mail we have a handful of really nice new flex serves.

Drb Help Make sure you ask for Dane the service manager to expedite the problem...He's very good about being responsive...

Hello All... Full Service guys what are you averaging in time for the following? Vacuum Windows Dry, Tires, Spot Time? Total Average Wash Time? Thanks Lou

Drb Easy Wash I had the same thing occur with DRB on another BB with a posting that I placed about their service. If people don't think that these boards get traction, you are wrong, all the manufacturers are watching and reading. I say if it doesn't work the fastest way to get it fixed is...

EASY Do you have or use reclaim? Just know that the Turbo nozzle uses a little piece of ceramic that spins in the coin, which creates the spinning stream. If you have reclaim or hardwater it will get clogged on a regular basis.

Bill is that 5-10% a benchmark from somewhere? The real question is not how much but where you spend it. My wash is in a suburb of a major city, and the local newspaper has been most effective for me in advertising. It's a free local newspaper that you pick up at any local store, in my type...

I think everyone forgets that for most part Customer Service people are the punching bags of the Average Joe. When some starts to curse me out if they are the type to filabuster I just tell them they can talk to me when they start acting like an adult. If they are the type that you can...