Recent content by Kenneth

Did you ever get this worked out? I know its rather late but figured I would ask.

I've been a customer of ICS for many years. We have 2 gates and 2 pay stations. I do like some of the items from ICS but I do think they continue to miss the boat on what really matters to me as an operator and others too. If I was building another location today I would most likely NOT use ICS...

I don't know why more people don't do this more often. So much easier then dealing with all the problems. This has worked for me for quite a long time.You can actually tip the second line side as well to get tighter controls on tip sizes as well.

I currently am not but like the quote I received. Tired of the inability to perform from the big names in the industry.

Robert is spot on, but it is up to us to demand the technology from our equipment suppliers. Using cards, rfid, barcodes and printed coupons is slowing disappearing. I don't think it will ever go away but the technology available surpasses this and our industry could be at the forefront, if we...

Are your concerns in matching the OD size based on being able to couple them together? I would be more concerned with the ID size myself because it will change the amount and size of debris you will be able to flow. You can usually find rubber adapter boots to make anything work that you can...

Don't get me wrong, I have no problem getting customers in the door. We are typically as busy as could be expected. Additionally with a SS/IBA you want the customer to spend more time on the property so they can continue to buy more. That is not the case with and express nor can you run one that...

Agreed. I see people detailing their cars in the parking lot on a busy day and I wonder if that is attracting business or detouring it. I guess one could be optimistic and say it is better to have people detailing in the parking lot then no customers in the parking lot at all.

Ok, I have been debating with my fellow car washers lately on the need for vending at an express exterior tunnel offering free vacs. I used to feel very strongly that you do need them but lately I do not feel as strong about it. I have used spiral vend units and a couple of drop shelf units. I...

I like the way this guy thinks.

Lee was also a man that took a large government loan to bailout his company some twenty plus years ago. As others have mentioned, I would not change my pricing unless I was charging more for the same service. What is your competitive advantage? Why would a customer spend more at your location...

I have done that once in an Elcamino. Looks like you got it a little worse then I did.

Just a little turbo'd over priced Volkswagen