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Do you have written T&C that are sent to the customer after signup or made available to the customer on signup? If you do and they mention the recurring payment, share them with the BBB and tell them it's not your responsibility if she can't read.
If you can run faster and still deliver a good product in winter, and you're struggling to keep up with demand, can't see any downside to speeding up.
Just keep a close eye on cars for cleanliness to make sure you don't turn anyone off with a less than satisfactory result.
IMHO, customers want...
I cant comment on IBA but worked at a friction tunnel about 10 years ago that ran Qual Chem, changed to Lustra due to some challenges with the Qual Chem distributor (according to the owners) but we were putting out a very good car with Qual Chem, their product range seems to have changed these...