I would like to write a story on some of the stressful, or weird encounters you have had with customers. I would like to know what the customer stated, and also how you handled it. You can PM me or write if you would like: firstname.lastname@example.org.
In December 2021, a garbage truck picking up organic waste from restaurants, misjudged the load & poured it over his windshield. His windshield wipers were ineffective & he couldn't see out. Instead of pulling over & calling his company, the new & inexperienced driver panicked and pulled into my car wash. Since he couldn't fit in my 9' wash bays, he stretched the HP Hose out to his truck and blasted the thick, oily goo EVERYWHERE!! Fortunately, my boyfriend saw it on our cameras & raced out! He parked behind the truck so he couldn't leave. The driver was clueless & defensive. With the pressurized water, he had created a BIGGER mess! The surrounding asphalt was slippery and a oily river flowed to the street - an environmental hazard! I showed up a few minutes later & called his supervisor. We didn't release the driver, until the supervisor arrived. Then, they sent out a cleaning crew. Took 3 guys 3 hours to clean it up! Lots of wiping and pressure washing to remove the oily layers. The smell of rancid garlic hung heavy in the air for hours!
One of the best ones I had was a lady came to the dog wash and asked if she could wash her cats in there. I said you can try. She was in there about 20 minutes and came out with two soaked cats. I asked her how it went. She replied “NOT TOO GOID”. I would have liked to had a camera watching that one