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Wash Select II - DataTran model 162SL issue

Aje417

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I'm running 3 autos using wash select II. Bay 1 and 2 modems operate without issue. Bay 3 is having network errors and unable to process credit cards.

Right before this error we switched internet/phone companies. All telephone lines ported over correctly. The issue appeared right after we swapped providers.

We have a strong dial tone to the station. I've hooked a phone to the line at the station and called to and from without issue.

We sent the modem back to Untiech for reprogramming. The modem will now process a credit card payment about every other attempt. The authorization process can take anywhere between 30 seconds to 1 minute and 15 seconds, before approving or failing.

I've power cycled the machine.... no changes
I've swapped the Aux/Rs232 cable... no changes.
I've opened and closed the batch... no changes.

Any thoughts or tips. I'm starting to go mad. Will reach out to Unitech again for assistance
 

DakotaHoskins

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I would swap the modem from another one of the machines to rule that out. We had similar issues with our American changers before taking them out. You should consider converting them to Washgear or Cryptopay.
 
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