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New autocashier

APW

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The Hamilton "Commander" would be my choice
Randy what about water blowing back on that touch screen. All our pay stations are only about 12 ft from the entrance of the automatic and I wonder what the overspray would do to the touch screen?
 

toddmullens

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Randy what about water blowing back on that touch screen. All our pay stations are only about 12 ft from the entrance of the automatic and I wonder what the overspray would do to the touch screen?
We have some touch screen HTK's installed in a similar situation and its not an issue with the water.
 
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toddmullens

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How do you like your htk? Looking to replace our ws2
You can’t go wrong with Hamilton in my honest opinion. The Goldline is a tank that just works. The more fancy the options become, the more issues arise. Htk’s have been more reliable than most equipment of a similar level based on what I have seen and heard from other operators. They aren’t as reliable as the goldline, but they have been solid since we installed them without a doubt.
 

Expat

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Looks great if you are going to offer memberships, but I read somewhere that they charge a high monthly free to use it.
There is a $200.00 monthly fee for the app, but that covers unlimited sites. And unlike third party hacks, we don't take a cut of your revenue. It's a well-rounded app that has a wide range of features to meet the needs of pretty much any market or customer, so you don't have to limit yourself just to monthly memberships.

Like anything though, an operator needs to be somewhat engaged with it if they want an effective ROI. We provide a lot of complimentary support, tutorials, and marketing assistance to anyone who isn't familiar with how to manage an app program.

As far as overspray on the Commander, there should not be any issues. The screen cutout has been designed so that spray cannot pool and interfere with the touch sensors, same as the HTK/CTK.
 

Jim64

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I have full ownership at one location and 50% owners at a 2nd. They have different names but are almost identical. Are you saying that I could use the app for both locations for one $200 monthly fee?
 

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I have full ownership at one location and 50% owners at a 2nd. They have different names but are almost identical. Are you saying that I could use the app for both locations for one $200 monthly fee?
If both locations used the same Hosted Solutions account, yes. The app receives data (pricing, promos, clubs etc.) via the API and key assigned to the Hosted Solutions account.
 
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Hamilton HTK or COMMANDER is way to go. I have both purchased new within the last 2 years. I would say commander over HTK but quarter hopper capacity is a joke on the commander. HTK has better quarter capacity, can also dispense bills, and has a 15in touch screen instead of 10in. You pay the price though. Only downfall for both units is THERE IS NO TAP TO PAY and all selections on touch screen need to be selected before a credit card can be inserted. Hamilton claims there working on a update to fix the ingenico card readers well its been two years and nothing. It can confuse customers who try to swipe their card after picking a wash. They don't realize they have to actually choose wheather they are paying by CC or cash. Other than that both good machines. Hosted solutions is awesome and single use codes is a great convenience for the inconvenient customers lol
 

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Hamilton HTK or COMMANDER is way to go. I have both purchased new within the last 2 years. I would say commander over HTK but quarter hopper capacity is a joke on the commander. HTK has better quarter capacity, can also dispense bills, and has a 15in touch screen instead of 10in. You pay the price though. Only downfall for both units is THERE IS NO TAP TO PAY and all selections on touch screen need to be selected before a credit card can be inserted. Hamilton claims there working on a update to fix the ingenico card readers well its been two years and nothing. It can confuse customers who try to swipe their card after picking a wash. They don't realize they have to actually choose wheather they are paying by CC or cash. Other than that both good machines. Hosted solutions is awesome and single use codes is a great convenience for the inconvenient customers lol
Glad you're happy with both! Regarding the contactless feature, unfortunately this is completely beyond our control. Worldpay's software runs on the Ingenico reader and we have no influence on their development cycles. We did (finally) receive a software update from them this week that we're testing, and so far the contactless is working flawlessly. I'm not sure what the status is on the dip/swipe ahead though (where you can insert or swipe a card at any point in the transaction flow)... I'll see if I can get some info from our engineers today.
 

cooll903

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Glad you're happy with both! Regarding the contactless feature, unfortunately this is completely beyond our control. Worldpay's software runs on the Ingenico reader and we have no influence on their development cycles. We did (finally) receive a software update from them this week that we're testing, and so far the contactless is working flawlessly. I'm not sure what the status is on the dip/swipe ahead though (where you can insert or swipe a card at any point in the transaction flow)... I'll see if I can get some info from our engineers today.
i called you guys about this last week. i would love to know when either option becomes available. only other thing i have an issue with with the htk is that the UI is a bit old and lackluster. it does not have a lot of options to view different sales metrics. for that i would have to point you to look more like the unitech portal ti UIs. other than that i am happy with my htk. fyi my htk is from 2016.
 

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i called you guys about this last week. i would love to know when either option becomes available. only other thing i have an issue with with the htk is that the UI is a bit old and lackluster. it does not have a lot of options to view different sales metrics. for that i would have to point you to look more like the unitech portal ti UIs. other than that i am happy with my htk. fyi my htk is from 2016.
Are you talking about the customer UI? We do offer custom themes, and released new software for enhanced sell configurations last year (requires new controller).

As far as metrics, do you have Hosted Solutions?
 
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Thats good you guys are figuring out the tap to pay issue. The bigger problem is the dip swipe for transaction flow. Everyday I catch people trying to use there card and can't get it to work and some will switch to cash but some will also just leave frustrated. Doesn't leave a good impression on new customers. I definitely lose washes because of this everyday. I don't know how many because I'm not there 24/7. The paystation should be simple to use and customer friendly. Customers shouldn't have to click whether there paying by cash or credit for the card reader to be activated. I know the older HTK without the ingenico card reader never had that problem and a card can be swiped at any time. Hope this gets resolved soon.
 
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