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I have a copy of Okun's Jump-Start guide and have read it several times. As a competitor, I do have a section on flex-serve in my book, but Okun's manual goes beyond my overview of what flex-serve is and is not. Most of the book focuses on the nuances of flex-serve because the mechanical aspect (layout and equipment) is only a small part of why it works so much better than traditional full-service or detail shop.
I recommend this book to anyone who wants to learn about flex-serve.
As for references, send me a personal and I will provide you with some contact information for a few of my clients who might be willing to talk to you.