What's new

Cryptopay statement question?

OASIS WASH

Member
Joined
Jun 25, 2018
Messages
44
Reaction score
0
Points
6
Location
jacksonville
My fees have been averaging around 5-6%. This month they were almost 9.5%. I noticed a large fee on there called "regulatory compliance fee" for $79.50. This was the huge difference. Anyone have any knowledge of this?

Thanks,

Troy
 

OurTown

Member
Joined
Nov 8, 2017
Messages
865
Reaction score
21
Points
18
Location
Dayton, Ohio
I just checked our fees and it is right at 4.9%. Our average ticket is now just above $6. I do not see a fee with that name. The only one on our bank statement that is large like that is called "Withdrawal Worldpay / TYPE: MTHCHGS ".
 

OurTown

Member
Joined
Nov 8, 2017
Messages
865
Reaction score
21
Points
18
Location
Dayton, Ohio
I just looked at the breakdown on the Worldpay statement and they are Processing Fees, Surcharge Fees, Other Fees. I assume you have those also?
 

slash007

Active member
Joined
Jul 8, 2012
Messages
1,505
Reaction score
7
Points
38
Location
Lexington, Ky.
My fees have been averaging around 5-6%. This month they were almost 9.5%. I noticed a large fee on there called "regulatory compliance fee" for $79.50. This was the huge difference. Anyone have any knowledge of this?

Thanks,

Troy
Are you in compliance? They charged me a similar fee when I missed the deadline to do the PCI cerification. You now have to do the annual questionnaire, have a quarterly scan, then attest to the results. I had it credited when I complained.
 

Washingcars

New member
Joined
Jan 5, 2018
Messages
5
Reaction score
0
Points
1
Location
Mantua ohio
Mine was 4.0 average ticket of $10.78 in April and 3.6 average ticket of $10.39 in May. Just installed swipers in self serve bays , wondering if my average ticket drops if my rate will increase 🤔
I have America Express cards turned off, automatic n bays
 

OASIS WASH

Member
Joined
Jun 25, 2018
Messages
44
Reaction score
0
Points
6
Location
jacksonville
Are you in compliance? They charged me a similar fee when I missed the deadline to do the PCI cerification. You now have to do the annual questionnaire, have a quarterly scan, then attest to the results. I had it credited when I complained.

I have never heard of this, but I just had it all installed about 6 months ago? I guess I need to call them!?
 
Top