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    How do you organize your hoses?

    That sure is a thing of beauty. Our high pressure lines usually run through large diameter PVC through the floor of the equipment room and comes up through the floor of the wash tunnel. Our chemical and low pressure water lines as well as pneumatic lines usually run through holes in the upper...
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    Mirror got smashed

    While our tunnel layout is different than what the OP was talking about, I will explain our system. We have disclaimer signage at each terminal that states we are only responsible for vehicle damage related to our equipment. We are not responsible for damage to mirrors, antennas, loose fitting...
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    How to clean the foam material on the brushes?

    We used to use a wall cleaning product that had hydrofluoric acid in it but we started spraying our brushes with Dawn Power Wash Dish Spray and then follow it up with some high pressure spray from our prep gun system which uses an alkaline presoak. It really does an amazing job at taking the...
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    towel exchange program or free towels?

    We have free towels and glass cleaner and APC for customers to use and from what I have seen over the years, there really isn't a way to combat theft of supplies. We used to offer spray bottles of multi-purpose armor all but we actually cut that out a year ago due to high theft and rising costs...
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    Flat Belt/ Belt Conveyor

    We have the AVW belt system same as you do. We had an issue where the entire driver side belt was sliding off the right side of the sprockets and we would have to shut down and manually align it back. We had to do this 4 or 5 times within a week until we finally were able to shut down and...
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    What’s THE most overcomplicated equipment you’ve worked on?

    While not technically considered equipment, I would have to say anything related to DRB Systems equipment. I guess I could add in 1 piece belt sprockets where you have to pull the entire shaft to replace sprockets
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    Issue with window cleaning

    The towels that we provide our customers don't usually last long, or get stolen before they wear out. But I have found that a lot of customers use non-provided products on our towels that ruin them, such as Tire Wet, Bleche White, and other random products. We use a diluted with water all...
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    Carbonite

    I saw that new carbonite product and immediately thought of how customers would react to a star wars term for something that protects their vehicle's paint finish
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    The most disgusting thing I ever saw in a customer's car was _________________________________________________-

    A couple of months ago, a customer wanted us to clean maggots out of their car but they never showed up for the detail. They had left a full chicken in the trunk for a month and it obviously, went very bad
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    DRB SiteWatch issue

    I am not 100 percent sure about how this is being done. Our DRB systems allow you to process transactions at the XPT or in the store at the Terminal Controller Computer using card payment, not with cash. There are multiple ways an employee could cash out manual transactions to make it appear as...
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    Worst Customers

    We put cones up to block our vacuum areas to non-wash customers. I have noticed the people that free-load are the biggest thieves and leave the biggest messes. In addition, the customers that lie and say they put money in our XPT and really didn't have to be the worst. The terminal has a camera...
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    Reject water for soap mixing?

    When I first started working at the car wash business I work for, we used to have rich foam that coated cars and cleaned very well. But over the years, things have changed for the worse. At 3 of our locations, they plumbed the RO reject water to the water tank for the Hydraflex units. At first...
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    dryers

    I know I am a bit late on responding to this, but we use a VFD system for our blower setup. We have two mode functions. The blowers start out in low mode and switch to high mode when the vehicle gets nearby. It cuts down on electrical costs and prevents blowers from not reaching full speed in...
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    How many cars do you guys wash a day?

    Sorry for late response. On most days, each location will wash approximately 300 to 500 cars. Our record at one location is 1,079 cars in 16 hours. We are running two belt conveyors and one chain conveyor.
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    Do you give good friends / family free/discounted washes?

    We allow our employees to have one free Ultimate wash per week for themselves, friends or family. Our ultimate has the lava shine, conditioner, wheel brite, rain-x total body, armor all extreme shine wax, heated dry, underbody flush, clear coat, spot free rinse, and hand prep. It is a 15 dollar...
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    Abusing retracts

    Sorry for late response. We only retract brushes for roof mounted refrigerator units, roof racks, ladder racks, bike racks, and cargo carriers. Usually we stop the wash, have them drive through and remove them from queue as we have posted we don't wash these vehicles, but on busy days its easier...
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    DS Rear Tire Rotating Wrong Direction

    Sometimes it means a vehicle is in reverse, but usually it is AWD or 4WD or RWD vehicles with a limited slip rear differential and they are in park. The passenger side rolls forward, the driver side rolls backward.
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    Tunnel Caution Signs

    We have the TSS tunnel entrance sign. One side advertises our monthly plan, the top says Enjoy the Ride, and the Driver Side says car in neutral, feet off the pedals, wipers off, antennas down, and hands off steering wheel. We guide cars in and yell "Car in Neutral, Foot off the brake". And in...
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    New Cherokee/Durango coasting in neutral?

    We had one coast all the way from when the first roller pushed the rear wheel, through the tunnel, and hit a car 60 feet later at the drying area. They were in neutral. On some of the newer Jeeps you can have the customer put their foot on the brake, shift to reverse, then back to neutral and...
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    Tunnel heat units

    Not sure if this will help but we are in Wisconsin where the cold and windy days bring all sorts of customers through our 100 foot tunnel. We have a gas fired ceiling tube heater spanning the entrance driver side that fires up below 50 degrees. We also have our heated dry furnace set to kick in...
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