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Chase Paymentech and Entry Wizard Yes. It seems that Chase Paymentech has a deadline of May 31, 2017 where they will stop processing credit card transactions from older entry wizard units. There is a software/hardware upgrade available from a consultant but it is an expensive ($2,500) upgrade...

Thanks Jon. I am a new user with DRB products and still trying to figure out all of the programs and best practices. As a new user Tunnel Watch is much more user friendly and I just need to spend some time with Site Watch to understand the database. When I ask DRB tech support I will get...

I am setting up a new tunnel that will have a DRB tunnel watch controller ( actually 2 of them) and 2 DRB XPT terminals with gates. I am receiving different opinions regarding the setup and programming of wash packages. Is it best practice to program washes in SiteWatch and then have it pass...

I know that I would have too many complaints for customers if I charged them all the top amount and then refunded the difference. However, that is the only way to make it work with the Entry Wizard.

I think you will find that the problem is going to be having the entry wizard communicate with the card reader. For example, when customer selects $10 wash how will this be communicated to credit card reader ? I have thought about changing to cryptopay readers on the entry wizard but always get...

What is a scent shot ?

Thanks for reply. Yes have watched the inputs on red lion and everything looks normal. Then an eyes are working properly and boom count test is good. In permanent alarms the only thing I get is message about boom safety eyes detecting obstruction. The strange thing is the boom will always...

My WW 2.0 is not contouring. There are not any alarms that indicate a problem. The boom will drop and wash the front and back of vehicle but wil not contour from front to back. I have checked the following .... it si programmed properly, the boom safety eyes are working and communicate to...

The inputs will work while the wash is idle.

Ok. Sounds like pad is working. The part popping up is the treadle stop and it sounds like that is working properly. The input #3 is the treadle and it is activated by the Mercury switch. Check that the Mercury switch works and that it is mounted to the treadle in such a way that when treadle...

If the treadle Mercury switch is working properly and sending inputs to the PLC then I would look at the pad in the way into the wash. If you have a pressure pad on the way in it needs to send two pulses (the front and back tires) to the PLC before the treadle will activate the wash. Check the...

Check your treadle. It is either mechanically stuck down or the mercury switch is stuck on. Fix that and then reset machine with reboit

I am not looking at my input sheet but I do not recall 27 being active while wash is idle. I think all of the others look accurate while wash is idle. #3 is only on when vehicle is on traedle. Again, I think your problem is 27, what does your input sheet say #27 is ?

#3 is the treadle and it should be on during the entire wash while the tire is on the treadle.

I have same issue on one of my water wizard 2.0 that cannot figure out. The CAT 3535 will burn up a set of belts about every year. As belt ages it will start squealing and then eventually shred it. We have installed new pulley that belt rides on and it is tight. I have several other water...

Did you have any luck with this problem? I am having same issue. Currently gantry is stuck at bottom of exit end. When put in manual mode hydraulic unit runs for a few seconds and then turns off. I have checked hydraulic fluid,flags and count prox. Thanks for any suggestions.

Sorry for your tragic loss. Prayers for yourself and your family.

Installing new DRB controller and have question on door controls. How do most tunnel operators controls the doors in the tunnel. The door inputs are wired to the tunnel controller (DRB) and the controller can open and close the doors. I am new with DRB tunnel controller and looking for advice...

Just a dirty hopper. Empty the hopper of all quarters and then use the kind brush from Rowe to clean the quarter path along the green track. Turn the chain by hand and make sur is smooth and make sure that the coin agitator at the bottom of the hopper is in place. A drop of oil or two on the...

Anything possible but if home prox stays on after gantry leaves home position then gantry will shut down around the treadle and return home like he is saying. See it happen all the time. The front and rear proxes are also much more likely to get damaged than the arm proxes.