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As I mentioned in this post, our average was around 5 before cancelling it. Once our member # surpassed 100, I don't think our average had been less than 4. On some busy month, we saw the # getting very closed to 6. That's not what I was told by my account manager when I signed up. He told me I...

Agreed with what you said. Before cancelling Everwash, we had more than 600 members. We would have had about 800 if we didn't ask Everwash to ban the ~ 200 users who had repeatedly abused the wash policy. And we really didn't track the usage for the first year and half since we signed up...we...

Your average is pretty good. I just cancelled the Everewash for one of my washes. Before cancelling it, our average had been hovering around 5. We had never gotten it lower than 4/mo since we signed up 2 years ago. When you run into several hundred members, it will give you more headache...

carwashclubber, at this moment responding to your post, Hamilton has put me on hold for 30+ minutes for the tech support. I just wanted to reset the passcode logging into the HTK so I can diagnose the printer. I really don’t have a good experience with their HTK. The HTK is pricey! After you...

How’s the migration going moving from Everwash to HTK? Any pushback from Everwash and the monthly members? I’m seriously considering switching to other pay stations with better membership program.

I think the fees Everwash charged are average around 15% of the sales. Because it looks like the owner has more controls on the membership program, does Dencar charge certain fees like Everwash? Maybe just a one-time charge for developing the app specific for your car wash? Thanks

3.1 looks like it's an impossible # for us. It has become a dauting task once your memberships have reached several hundreds. Not only you have to check the cameras and catch the abusers, you will have to manually report them to your account manager through email. Most importantly, you'll have...

Everwash tried to talked you out not to set the multiplier too high. Basically they said if you set it higher than 2X, a customer wouldn’t feel like he’s getting a deal. And this will get more people to sign up. I was told a customer would wash about 2.5 times a month on average. I’ve never seen...

The HTK wasn't cheap even before the pandemic. I should have opted for the the Commander as the majority of the transactions are CC. Back then, it's $15K difference between the HTK and the commander. I drove by a nearby express tunnel equipped with the latest HTK pay stations few days ago. But...

I've been selling wash bundle with the HTK - not impressive at all. A customer buys the bundle from the pay station and it just prints out a receipt with a barcode so he can use it for a certain # of times. On a good month, we sell around 30 bundles. Because I don't find too many topics related...

Hello, What’s your experience with the HTK mobile app? I’ve been using the HTK pay station for a couple of years with the silver subscription. But what it offers is very limited. Last check it cost 6k to have the app developed that offer many more features such as monthly wash clubs and...

You can't technically ban someone in Everwash. I got a guy who has been banned a couple of times already. Whenever Everwash banned him, he just used a fake name and the SAME LICENSE # to create a new account and then continued abusing the wash policy. There's nothing you can do if he washes his...

Have been using Everwash for a couple of years, averaging 4-6 washes/mo per customer depending on the season. EverWash doesn’t have the technology to catch the abusers. You do have to use your security camera system to spot check them and manually report them to Everwash. As for the pricing...

Hi Randy, I suspect the Everwash router is the culprit... We switched from active to passive for the two ACW - same thing happened randomly every couple of days. We talked with Hamilton and Petit again without a resolution. My understanding of the stacking is the ACW may charge the first...

Thank you for chipping in. My distributor already measured the inhibit signal voltage sent from the carwash controller to the ACW. It looks like the inhibit relay meet the specs. We'll be changing it anyway to see if it will make a difference.

I couldn't figure out why multiple people had lost money...We got crytopay and Everwash router hooked up to the ACW. I understand your point on #2, in the past it would stop taking any form of payments if the "car wash in use " message popped up. When this happened one night after hours it...

Hi Randy, it’s 120V. My distributor didn’t change the CI relay. For the vend duration I believe it’s 2S. The things is it when we tried to check the CI relay, everything seemed fine…

Thank you for all your inputs GoBuckeyes. They're very helpful! You're correct. Before installing the Petit, we ran the D&S i5000. The "car wash in use" error happened occasionally. I would say it only happened every 3 to 6 months but not as frequently as now! We had to power off the control...

I'm having the exact same problem with my ACW4: "car wash in use" happens randomly throughout the day or every few days. We have to power off the control panel and the ACW to clear the error. If nobody on site to reset it, the bay is dead and no customer can use it. My distributor has been...

Praying for your speedy recovery MEP.